Make sure to check out our 20th Anniversary Sale! Hundreds of items are being offered at great prices!
Free shipping on orders over $150 (ON/QC) or $160 (rest of Canada) OR
Flat Rate Shipping $9.95 Canada-wide! ($10 fee for remote addresses)

FAQ

If you want to pickup your order at our store, choose the Local Pickup option at the checkout. This will remove the shipping charge and you'll be able to pickup your order during business hours. You can find those hours at the bottom of the website.

If you want anything added to an ALREADY EXISTING order that is "processing" and not shipped yet, in the Checkout in the Discount Code enter ORDER-ADD-ON and click Apply Coupon. This way, you won't be charged Shipping for the additional order. The orders MUST be placed under the same account name and address, no exceptions. After placing the order, please EMAIL US at info@greatboardgames.ca to let us know your intentions with your order. There is a maximum of FIVE (5) orders you may add together before shipping.

IMPORTANT NOTE: When you request to have your orders shipped, we will ship ALL your orders that you have on hold with us. No exceptions.

If you want an order to be HELD because you want to add more items later, in the Checkout in the Discount Code enter HOLD-FOR-MORE and click Apply Coupon. Your order will be held and you won't be charged shipping. When you place an order to finish, order as usual. You will be charged shipping and we will ship all "processing" orders under that name and address. The orders MUST be placed under the same account name and address, no exceptions. After placing the order, please EMAIL US at info@greatboardgames.ca to let us know your intentions with your order. There is a maximum of FIVE (5) orders you may add together before shipping.

IMPORTANT NOTE: When you request to have your orders shipped, we will ship ALL your orders that you have on hold with us. No exceptions.

Price Changes on Held orders: Please note that, if the price changes on a held order, we do not give partial refunds due to price fluctuation unless it is within one week (7 days) of the date of the original order. This is due to the sometimes volatile nature of the Canadian dollar, over which we have no control.

For "Preorder", this is a prepayment for the item - virtually insuring that you will receive a copy. For the title without a preorder designation, you may select to be notified when the item arrives...you will *not* be charged, in advance, for the item. For "Notify", you will receive an automatic email when we receive stock of the item...and you can purchase it, as most conveniences you.

A preorder is an advance payment.

Please only have one preorder item on any one invoice (PLEASE NOTE re: FREE SHIPPING: yes, you can combine as many orders as you like into a single Canada Post shipment to get free shipping, even if they are on different invoices). If you have two or more preorder items that you wish to purchase, you must put them on different invoices because they will probably be released at different times and having multiple items on the same invoice that need to be sent in different Canada Post shipments creates unnecessary complications in our shipping processes.

Use the PREORDER coupon code (as per this FAQ) and check out. No shipping will be charged at this time, but you will be asked to pay shipping unless you combine this preorder item with another order containing a shipping charge.

An order containing a PREORDER of any kind is considered to be on hold, pending the arrival of the preorder item into our warehouse.

Yes! However, please put these items on a SEPARATE order/invoice.

If we can order it, we will! Send us an email and we'll see what we can do.

For our competitive flat-rate shipping charges, please see Shipping Rates.

Yes, this is a great deal and we take as much care as possible to pack our boxes.

It usually takes between 1 and 3 Business Days (a Business Day is any day that is NOT a holiday or Saturday/Sunday) to ship your order. This varies a bit, depending on the volume of orders ahead of your order, staffing scheduling constraints, and time of year (Christmas can be extremely busy).

Please contact the publisher of the game to obtain the missing components and they will be happy to send you the missing components. If you do not receive communication from the publisher, contact us and we will communicate with the publisher to ensure you receive the missing components.

Yes!

For your Notification List, you will receive an email when we receive that item in stock. You will not receive notifications for items on your Wishlist, it is a working copy for your future orders (or for family, in the case of letting them know what you might want to receive as a gift).

ETA for Upcoming games is based upon what publishers or suppliers tell us directly or what is stated in various gaming forums or as updates from publishers via Kickstarter, etc. ETA is a "professional guess", based on these communications. Please do not take our ETA as official word for a title's release. If you ever encounter knowledge of an update for an ETA and it doesn't match our estimate, please email us - referring us to the updated information for release. This way, we can update our ETA accordingly.

No, there is no way to do this -- so please don't try. Please either finalize your order by paying for it, or cancel the order if you are not sure about something.