Are you local to Kitchener-Waterloo Ontario? If so, select the Local Pickup option at checkout. This removes any shipping charge. You can pick up your order during the hours mentioned at the bottom of the site.
Flat-Rate Shipping (across Canada - except Rural/Remote see below)*
We offer a flat-rate charge of 9.95 (+applicable tax), no matter how many items you order or where you live. Your order will ship 1-3 Business Days AFTER the date of your order (weekends and holidays do not count as Business Days).
Orders usually leave our warehouse and enter the postal system within 1-3 Business Days after the date the order was placed. A "Business Day" is Monday through Friday. Weekends and Holidays are not considered Business Days.
Free shipping (across Canada - except Rural/Remote - see below)*
If the subtotal (cost before taxes) of your order is $150 (ON and QC) or $160 (everywhere else), you get FREE SHIPPING (note: remote addresses still pay the $10 Rural/Remote Charge). We reserve the right to determine the configuration of any FREE SHIPPING order(s)...in case you have placed multiple orders for a combined shipment.
*Rural/Remote Charge +$10 to Addresses that Contain Double Zero Postal Codes/V0/T0/NFLD/Fort McMurray
Regretfully, due to the extremely high cost of shipment to DOUBLE ZERO POSTAL CODES AND postal codes starting with T0 and V0 in Alberta and BC, we charge a $10 Remote Charge (+tax) to Rural or Remote addresses that are disproportionately expensive relative to your order. This charge will be added automatically to your order when you check out. This charge applies to any NFLD address outside of St. John's (St. John's is exempt from remote) and Fort McMurray AB.
The good news: for these Rural/Remote Addresses, all the usual promotions of Flat Rate Shipping and Free Shipping still apply! The bad news: a $10 Remote Charge will also apply.
Example 1 Order under $160: if your subtotal is under $160, the Flat Rate Shipping of $9.95 applies. A Rural/Remote Charge of $10 applies, for a total charge of $19.95 shipping (which is still often below the volume-discounted rate we have to pay to Canada Post).
Example 2 Order above $160: if your subtotal is $160+, you receive so-called "free shipping" but the $10 Rural/Remote Charge still applies...for a total shipping cost of $10 +tax.
We implement this Rural/Remote charge with regret. It reflects the high cost we pay to Canada Post to ship to Rural/Remote areas of Canada.
As a compensation for this charge, we offer to move you ahead in the queue for getting your shipment into the postal system. After you make your order, to move ahead in the queue please send an email to firstname.lastname@example.org
with the header "Rural/Remote - Please move me ahead" and we'll do our best to leap-frog you in the queue for outgoing shipments.
International Shipping inc. Shipping to USA
We do not do International Shipments at this time.